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Updated Troubleshooting (markdown)

Cameron Gutman 2016-06-12 13:28:21 -05:00
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Troubleshooting.md

@ -8,45 +8,50 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
* [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#bluetooth-related-streaming-issues) * [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#bluetooth-related-streaming-issues)
### Known application compatibility issues ### Known application compatibility issues
* 3rd party firewalls (known issues with McAfee and Kaspersky) * Some 3rd-party firewalls and anti-virus (Kaspersky, Panda, AVG, K9, ESET)
* DisplayLink dock/display software * DisplayLink dock/display software
* Razer Synapse
* Razer Kraken software (APO Helper)
* TeamViewer * TeamViewer
* KinoConsole Server * KinoConsole Server
* Asus SonicRadar * ASUS SonicRadar
* Remote Desktop (streaming fails during and after an RDP session) * ASUS KeyBot
* ASUS GameFirst
* Microsoft Remote Desktop (streaming fails during and after an RDP session)
### Moonlight crashes ### Moonlight crashes
1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash. 1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash.
### Can't pair or stream at all ### Can't pair or stream at all
1. Reboot your PC and device. 1. Make sure a monitor is connected to your PC and turned on.
2. Disable your PC's firewall. 2. Reboot your PC and device.
3. Make sure a monitor is connected to your PC and turned on. 3. Disable your PC's firewall and anti-virus, and reboot again.
4. Make sure the NVIDIA Streaming Service is enabled and running. 4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
5. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe" 5. Make sure the NVIDIA Streaming Service is enabled and running.
6. Check the list of known application compatibility issues above. 6. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe"
7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. 7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) 8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### No video displayed on device ### No video displayed on device
1. Reboot your PC and device. 1. Make sure a monitor is connected to your PC and turned on.
2. Lower Moonlight settings to 720p30 2. Reboot your PC and device.
3. Check the list of known application compatibility issue above. 3. Disable your PC's firewall and anti-virus, and reboot again.
4. Disable your PC's firewall. 4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
5. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
6. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) 8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Video is choppy or laggy ### Video is choppy or laggy
1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below. 1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below.
2. Make sure your device is connected on 5 GHz and your PC is wired to your router. 2. Make sure your device is connected on 5 GHz and your PC is wired to your router.
3. Lower the bitrate slider. 3. Lower the bitrate slider.
4. Try using 720p30 which has the lowest requirements. 4. Try using 720p30 which has the lowest requirements.
5. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) 5. Try forcing your PC's Ethernet adapter to run at 100Mb Full Duplex in Device Manager.
6. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Apps crash or don't start when launched by Moonlight ### Apps crash or don't start when launched by Moonlight
1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 1. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
2. Try launching them through Steam. 2. Try launching them through Steam.
3. Ensure none of the known incompatible software above is installed on your PC. 3. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
4. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) 4. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Bluetooth-related streaming issues ### Bluetooth-related streaming issues