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Updated Troubleshooting (markdown)
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@ -8,45 +8,50 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
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* [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#bluetooth-related-streaming-issues)
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### Known application compatibility issues
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* 3rd party firewalls (known issues with McAfee and Kaspersky)
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* Some 3rd-party firewalls and anti-virus (Kaspersky, Panda, AVG, K9, ESET)
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* DisplayLink dock/display software
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* Razer Synapse
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* Razer Kraken software (APO Helper)
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* TeamViewer
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* KinoConsole Server
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* Asus SonicRadar
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* Remote Desktop (streaming fails during and after an RDP session)
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* ASUS SonicRadar
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* ASUS KeyBot
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* ASUS GameFirst
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* Microsoft Remote Desktop (streaming fails during and after an RDP session)
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### Moonlight crashes
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1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash.
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### Can't pair or stream at all
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1. Reboot your PC and device.
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2. Disable your PC's firewall.
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3. Make sure a monitor is connected to your PC and turned on.
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4. Make sure the NVIDIA Streaming Service is enabled and running.
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5. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe"
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6. Check the list of known application compatibility issues above.
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1. Make sure a monitor is connected to your PC and turned on.
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2. Reboot your PC and device.
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3. Disable your PC's firewall and anti-virus, and reboot again.
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4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
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5. Make sure the NVIDIA Streaming Service is enabled and running.
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6. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe"
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7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
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8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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### No video displayed on device
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1. Reboot your PC and device.
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2. Lower Moonlight settings to 720p30
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3. Check the list of known application compatibility issue above.
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4. Disable your PC's firewall.
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5. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
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6. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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1. Make sure a monitor is connected to your PC and turned on.
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2. Reboot your PC and device.
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3. Disable your PC's firewall and anti-virus, and reboot again.
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4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
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7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
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8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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### Video is choppy or laggy
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1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below.
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2. Make sure your device is connected on 5 GHz and your PC is wired to your router.
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3. Lower the bitrate slider.
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4. Try using 720p30 which has the lowest requirements.
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5. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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5. Try forcing your PC's Ethernet adapter to run at 100Mb Full Duplex in Device Manager.
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6. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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### Apps crash or don't start when launched by Moonlight
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1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
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1. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
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2. Try launching them through Steam.
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3. Ensure none of the known incompatible software above is installed on your PC.
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3. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
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4. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
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### Bluetooth-related streaming issues
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