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Updated Troubleshooting (markdown)

Cameron Gutman 2016-09-22 21:34:28 -07:00
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Troubleshooting.md

@ -2,6 +2,7 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
* [Known application compatibility issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#known-application-compatibility-issues) * [Known application compatibility issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#known-application-compatibility-issues)
* [Moonlight crashes](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#moonlight-crashes) * [Moonlight crashes](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#moonlight-crashes)
* [Pairing dialog won't show up on PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#pairing-dialog-wont-show-up-on-pc)
* [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#cant-pair-or-stream-at-all) * [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#cant-pair-or-stream-at-all)
* [Games are missing from Moonlight](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#games-are-missing-from-moonlight) * [Games are missing from Moonlight](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#games-are-missing-from-moonlight)
* [No video displayed on device](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-displayed-on-device) * [No video displayed on device](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-displayed-on-device)
@ -25,13 +26,20 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
### Moonlight crashes ### Moonlight crashes
1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash. 1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash.
### Pairing dialog won't show up on PC
1. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
2. Reboot your PC
3. Delete the following registry value (if present): HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\NvTray\ShowInSedona
4. Open the NVIDIA Control Panel, select the "Desktop" menu at the top, and check "Show Notification Tray Icon".
5. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
### Can't pair or stream at all ### Can't pair or stream at all
1. Make sure a monitor is connected to your PC and turned on. 1. Make sure a monitor is connected to your PC and turned on, and you are logged in.
2. Reboot your PC and device. 2. Reboot your PC and client device.
3. Disable your PC's firewall and anti-virus, and reboot again. 3. Disable your PC's firewall and anti-virus, and reboot again.
4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot. 4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.
5. Make sure the NVIDIA Streaming Service is enabled and running. 5. If your PC is running Windows Server, install the qWave service.
6. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe" 6. Make sure the NVIDIA Streaming Service is enabled and running.
7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. 7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) 8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)