diff --git a/Troubleshooting.md b/Troubleshooting.md index 1562d75..9f2c072 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -2,6 +2,7 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo * [Known application compatibility issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#known-application-compatibility-issues) * [Moonlight crashes](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#moonlight-crashes) +* [Pairing dialog won't show up on PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#pairing-dialog-wont-show-up-on-pc) * [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#cant-pair-or-stream-at-all) * [Games are missing from Moonlight](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#games-are-missing-from-moonlight) * [No video displayed on device](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-displayed-on-device) @@ -25,13 +26,20 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo ### Moonlight crashes 1. Please [send an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) with details about the crash. +### Pairing dialog won't show up on PC +1. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot. +2. Reboot your PC +3. Delete the following registry value (if present): HKEY_LOCAL_MACHINE\SOFTWARE\NVIDIA Corporation\NvTray\ShowInSedona +4. Open the NVIDIA Control Panel, select the "Desktop" menu at the top, and check "Show Notification Tray Icon". +5. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. + ### Can't pair or stream at all -1. Make sure a monitor is connected to your PC and turned on. -2. Reboot your PC and device. +1. Make sure a monitor is connected to your PC and turned on, and you are logged in. +2. Reboot your PC and client device. 3. Disable your PC's firewall and anti-virus, and reboot again. 4. Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot. -5. Make sure the NVIDIA Streaming Service is enabled and running. -6. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe" +5. If your PC is running Windows Server, install the qWave service. +6. Make sure the NVIDIA Streaming Service is enabled and running. 7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. 8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)