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# Read before posting an issue
If you have an issue, please consider the following before:
- Have you tried __updating__:
- Your operating system
- Geforce Experience (mention if in beta)
- Chrome to the latest version
- The Moonlight client
- Have you tried __pinging__ your host from the client?
- If streaming __over the internet__:
- Have you followed the [guide](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide)?
- Have you opened all ports to they correct protocols (udp or tcp)
- Have you enabled __hardware acceleration__?
- Check under `chrome://settings/system` to enable it
- Check under `chrome://flags/#disable-accelerated-video-decode` for video hardware acceleration
- Check under `chrome://gpu` for:
- Video Decode: "Hardware accelerated"
- WebGL: "Hardware accelerated"
- WebGL2: "Hardware accelerated"
- Have you __enabled NaCL__?
- Check under `chrome://flags/#enable-nacl` to enable it
- Are you running Linux? if so, install Chrome from official ppa
If you still have problems, post them in the issues section with info, logs and screenshots if possible