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Cameron Gutman
2015-04-22 04:04:54 -04:00
parent b43df30997
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Troubleshooting.md

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Troubleshooting guide for Limelight issues. Look at the troubleshooting steps for each of the following issues:
Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps for each of the following issues:
* [Limelight crashes](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#limelight-crashes)
* [Can't pair or stream at all](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#cant-pair-or-stream-at-all)
* [Video is choppy or laggy](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#video-is-choppy-or-laggy)
* [Apps crash when launched by Limelight](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#apps-crash-when-launched-by-limelight)
* [Bluetooth-related streaming issues](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#bluetooth-related-streaming-issues)
* [Moonlight crashes](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#moonlight-crashes)
* [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#cant-pair-or-stream-at-all)
* [Video is choppy or laggy](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#video-is-choppy-or-laggy)
* [Apps crash when launched by Moonlight](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#apps-crash-when-launched-by-moonlight)
* [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#bluetooth-related-streaming-issues)
### Limelight crashes
1. Please [send an email](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) with the crash report included.
### Moonlight crashes
1. Please [send an email](https://github.com/moonlight-stream/moonlight-android/wiki/Get-In-Touch) with the crash report included.
### Can't pair or stream at all
1. Reboot your PC and device.
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3. Lower the bitrate slider.
4. Try using 720p30 which has the lowest requirements.
### Apps crash when launched by Limelight
### Apps crash when launched by Moonlight
1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
2. Try launching them through Steam
### Bluetooth-related streaming issues
Depending on your phone/tablet, you may have a bad streaming experience if Bluetooth is active while streaming. This is a hardware issue due to the antenna wiring. If you experience this, you can try a USB Ethernet adapter or a controller that connects directly to your Android device via USB OTG.
Still having issues? Check out the [Get In Touch](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) page.
Still having issues? Check out the [Get In Touch](https://github.com/moonlight-stream/moonlight-android/wiki/Get-In-Touch) page.