commit 45544c7d3a1d904be9ac7b9bcfd4879366c7f7b0 Author: Cameron Gutman Date: Sat Oct 31 20:20:29 2015 -0700 Troubleshooting page diff --git a/Troubleshooting.md b/Troubleshooting.md new file mode 100644 index 0000000..3ef8b33 --- /dev/null +++ b/Troubleshooting.md @@ -0,0 +1,33 @@ +Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps for each of the following issues: + +* [Moonlight crashes](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#moonlight-crashes) +* [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#cant-pair-or-stream-at-all) +* [No video displayed on device](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#no-video-displayed-on-device) +* [Video is choppy or laggy](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#video-is-choppy-or-laggy) +* [Apps crash when launched by Moonlight](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#apps-crash-when-launched-by-moonlight) +* [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-ios/wiki/Troubleshooting#bluetooth-related-streaming-issues) + +### Can't pair or stream at all +1. Reboot your PC and device. +2. Disable your PC's firewall. +3. Open GeForce Experience and scan for games. +4. Make sure the NVIDIA Streaming Service is enabled and running. +4. If all else fails: uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. + +### No video displayed on device +1. Reboot your PC and device. +2. Lower Moonlight settings to 720p30 +3. Disable TeamViewer remote control software. +4. Uninstall DisplayLink software. +5. Disable your PC's firewall. +6. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. + +### Video is choppy or laggy +1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below. +2. Make sure your device is connected on 5 GHz and your PC is wired to your router. +3. Lower the bitrate slider. +4. Try using 720p30 which has the lowest requirements. + +### Apps crash when launched by Moonlight +1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. +2. Try launching them through Steam \ No newline at end of file