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Updated Troubleshooting (markdown)

Cameron Gutman 2018-09-09 11:36:27 -07:00
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Troubleshooting.md

@ -26,11 +26,9 @@ Look at the troubleshooting steps for each of the following issues:
### Unable to stream at all over the Internet
* First, ensure you can stream successfully from your home network to ensure it's an issue specific to streaming over the Internet. If you can't, follow the instructions in the section above for general streaming issues.
* Ensure you've forwarded the required ports [here](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet). **TCP 48010 is now required with the GeForce Experience v3.12 update.**
* On your home network, go to http://canyouseeme.org/ and check port 47989 and 47984 using the tool to ensure they are both open. If they are not, your port forwarding is not configured correctly (or you have another issue, possibly listed below).
* On your home network, go to https://whatsmyip.com/ to get your current external IP address. Use the Add PC button and type that address to ensure Moonlight has your router's current IP address (which can change periodically depending on your ISP). If your IP address changes frequently, you may look at a Dynamic DNS provider such as https://www.noip.com/ to allow you to use a hostname instead.
* Ensure you've [forwarded the required ports](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet). **TCP 48010 is now required with the GeForce Experience v3.12 update.**
* Follow the steps on the [port forwarding troubleshooting section](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#having-trouble)
* Make sure your PC's internal IP address (that you forwarded to) hasn't changed since you created the forwarding rules. If so, you may assign a static IP reservation to it via your router or a static IP address on the PC itself to prevent it from changing. Update the forwarding rules to point to the new IP address.
* Double-check that you forwarded the UDP ports as UDP and not TCP (especially if you get no audio or video)
* Ensure you don't have 2 or more devices acting as routers in your network (for example, an ISP modem/router combo and your own router). This is known as a double-NAT and can be solved by switching one of them to bridged or AP mode (if supported by the hardware). Double-NAT interferes with all applications that rely on UPnP or port forwarding.
* Ask for help on our [Discord server](https://discord.gg/MySTSdq)