From 6fff73ed2d74980bf8e6ccd6c49c00d64bd955b4 Mon Sep 17 00:00:00 2001 From: Cameron Gutman Date: Thu, 23 Nov 2017 12:32:24 -0800 Subject: [PATCH] Updated Troubleshooting (markdown) --- Troubleshooting.md | 13 ++++++++----- 1 file changed, 8 insertions(+), 5 deletions(-) diff --git a/Troubleshooting.md b/Troubleshooting.md index ebb7382..f8bb568 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -43,24 +43,27 @@ Look at the troubleshooting steps for each of the following issues: * Install the latest GPU driver from NVIDIA's website * Uninstall and reinstall GeForce Experience +### Unable to stream over the Internet +* Ensure you've forwarded the required ports [here](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet) +* Double-check that you forwarded the UDP ports as UDP and not TCP (especially if you get the "RTSP handshake failed" error or no audio/video) +* Ensure you don't have 2 or more devices acting as routers in your network (for example, an ISP modem/router combo and your own router). This is known as a double-NAT and can be solved by switching one of them to bridged or AP mode (if supported by the hardware). Double-NAT interferes with all applications that rely on UPnP or port forwarding. + ### Can't pair or stream at all -* Make sure a monitor is connected to your PC and turned on, and you are logged in. +* Ensure you've enabled GameStream in GeForce Experience +* Make sure your primary monitor is connected to your NVIDIA GPU and turned on, and you are logged in. * Reboot your PC and client device. -* If you're trying to stream 4K, make sure the "Allow experimental features" checkbox in GeForce Experience settings is checked. * Disable your PC's firewall and anti-virus, and reboot again. * Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot. * If your PC is running Windows Server, install the qWave service. -* Make sure the NVIDIA Streaming Service is enabled and running. * Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. * [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) ### Games are missing from Moonlight -* If nothing appears at all (not even Steam), try restarting your PC. If that doesn't work, uninstall GeForce Experience, reboot your PC, then reinstall GeForce Experience again and scan for games. * Make sure the folder where your games are installed is listed in GeForce Experience. Add it by opening GeForce Experience, clicking on the Preferences tab, then clicking the + button and navigating to the correct folder. * You can add games manually that aren't detected as streamable by GeForce Experience [using this guide](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#adding-custom-programs-that-are-not-automatically-found) ### No video displayed on device -* Make sure a monitor is connected to your PC, turned on, and that you can see your desktop. +* Make sure your primary monitor is connected to your NVIDIA GPU, turned on, and that you can see your desktop. * Reboot your PC and device. * Disable your PC's firewall and anti-virus, and reboot again. * Check the list of known application compatibility issues above. Uninstall any programs on that list, and reboot.