From 616213fe141521a2e04db98f4d62ed80df24aa3d Mon Sep 17 00:00:00 2001 From: Cameron Gutman Date: Thu, 23 Nov 2017 12:47:24 -0800 Subject: [PATCH] Updated Troubleshooting (markdown) --- Troubleshooting.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/Troubleshooting.md b/Troubleshooting.md index 8247dc4..0522310 100644 --- a/Troubleshooting.md +++ b/Troubleshooting.md @@ -47,6 +47,8 @@ Look at the troubleshooting steps for each of the following issues: ### Unable to stream over the Internet * First, ensure you can stream successfully from your home network to ensure it's an issue specific to streaming over the Internet. If you can't, follow the instructions in the section below for general streaming issues. * Ensure you've forwarded the required ports [here](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet) +* On your home network, go to https://whatsmyip.com/ to get your current external IP address. Use the Add PC button and type that address to ensure Moonlight has your router's current IP address (which can change periodically depending on your ISP). If your IP address changes frequently, you may look at a Dynamic DNS provider such as https://www.noip.com/ to allow you to use a hostname instead. +* Make sure your PC's internal IP address (that you forwarded to) hasn't changed since you created the forwarding rules. If so, you may assign a static IP reservation to it via your router or a static IP address on the PC itself to prevent it from changing. Update the forwarding rules to point to the new IP address. * Double-check that you forwarded the UDP ports as UDP and not TCP (especially if you get the "RTSP handshake failed" error or no audio/video) * Ensure you don't have 2 or more devices acting as routers in your network (for example, an ISP modem/router combo and your own router). This is known as a double-NAT and can be solved by switching one of them to bridged or AP mode (if supported by the hardware). Double-NAT interferes with all applications that rely on UPnP or port forwarding.