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Updated Troubleshooting (markdown)

Cameron Gutman 2018-11-25 13:43:27 -08:00
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Troubleshooting.md

@ -7,6 +7,8 @@ Look at the troubleshooting steps for each of the following issues:
* [Unable to stream at all on the same network as the PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#unable-to-stream-at-all-on-the-same-network-as-the-pc)
* [Unable to stream at all over the Internet](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#unable-to-stream-at-all-over-the-internet)
* [Video is choppy or laggy](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#video-is-choppy-or-laggy)
* [No video (black screen)](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-black-screen)
* [Missing mouse cursor](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#missing-mouse-cursor)
* [Known application compatibility issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#known-application-compatibility-issues)
* [Pairing dialog won't show up on PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#pairing-dialog-wont-show-up-on-pc)
* [SHIELD tab is missing in GeForce Experience](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#shield-tab-is-missing-in-geforce-experience)
@ -34,7 +36,7 @@ Look at the troubleshooting steps for each of the following issues:
* If the Moonlight Internet Streaming Tester says your ISP is running a [Carrier-grade NAT](https://en.wikipedia.org/wiki/Carrier-grade_NAT) that blocks hosting services like Moonlight, try these steps:
* You can try using the [IPv6 setup steps](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#ipv6-certain-isps-only).
* If your ISP deployed Carrier-grade NAT without working IPv6, you have no way of directly hosting anything on the Internet, and you should consider getting a better ISP (I am only half-joking).
* If you're stuck with your ISP, a VPN is your only option. VPNs will almost always have significantly higher latency and reduced performance compared to port forwarding or IPv6 because you aren't connecting directly to your PC.
* If you're stuck with your ISP, many users have reported good streaming performance using [ZeroTier](https://www.zerotier.com/download.shtml).
* Ask for help on our [Discord server](https://discord.gg/MySTSdq)
### Video is choppy or laggy
@ -45,6 +47,17 @@ Look at the troubleshooting steps for each of the following issues:
* Try forcing your PC's Ethernet adapter to run at 100Mb Full Duplex in Device Manager.
* Ask for help on our [Discord server](https://discord.gg/MySTSdq)
### No video (black screen)
* Ensure your monitor is powered on and connected to your NVIDIA GPU
* If you want to stream without a monitor connected, you can buy a cheap headless HDMI dongle like [this one](https://www.amazon.com/fit-Headless-GS-resolution-emulator-game-streaming/dp/B01EK05WTY)
* Try a different game or stream Steam to see if it's game-specific. You may be able to work around the game-specific issues by [streaming your whole desktop](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#using-moonlight-to-stream-your-entire-desktop) and starting the game from there.
* Ask for help on our [Discord server](https://discord.gg/MySTSdq)
### Missing mouse cursor
* Ensure a mouse is connected to your host gaming PC
* If unable to physically connect a mouse, enable Mouse Keys on the host gaming PC to force Windows to display a mouse cursor
* Ask for help on our [Discord server](https://discord.gg/MySTSdq)
### Known application compatibility issues
Some installed applications and security products can interfere with GeForce Experience or GameStream. Depending on the configuration of these incompatible applications, you may or may not experience issues streaming.