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Update troubleshooting page with more steps

Cameron Gutman 2016-05-29 14:42:01 -05:00
parent 8c77a48044
commit 376c6d1910
1 changed files with 11 additions and 11 deletions
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Troubleshooting.md

@ -13,6 +13,7 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
* DisplayLink dock/display software * DisplayLink dock/display software
* TeamViewer * TeamViewer
* KinoConsole Server * KinoConsole Server
* Asus SonicRadar
* Remote Desktop (streaming fails during and after an RDP session) * Remote Desktop (streaming fails during and after an RDP session)
### Moonlight crashes ### Moonlight crashes
@ -24,9 +25,9 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
3. Make sure a monitor is connected to your PC and turned on. 3. Make sure a monitor is connected to your PC and turned on.
4. Make sure the NVIDIA Streaming Service is enabled and running. 4. Make sure the NVIDIA Streaming Service is enabled and running.
5. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe" 5. Make sure the NVIDIA tray icon is visible. If it isn't, run "%ProgramFiles%\NVIDIA Corporation\Display\nvtray.exe"
6. Try removing some games from the search path of GeForce Experience. It can have issues with large game lists. 6. Check the list of known application compatibility issues above.
7. Check the list of known application compatibility issues above. 7. Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
8. If all else fails: uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. 8. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### No video displayed on device ### No video displayed on device
1. Reboot your PC and device. 1. Reboot your PC and device.
@ -34,23 +35,22 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
3. Check the list of known application compatibility issue above. 3. Check the list of known application compatibility issue above.
4. Disable your PC's firewall. 4. Disable your PC's firewall.
5. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 5. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
6. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Video is choppy or laggy ### Video is choppy or laggy
1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below. 1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below.
2. Make sure your device is connected on 5 GHz and your PC is wired to your router. 2. Make sure your device is connected on 5 GHz and your PC is wired to your router.
3. Lower the bitrate slider. 3. Lower the bitrate slider.
4. Try using 720p30 which has the lowest requirements. 4. Try using 720p30 which has the lowest requirements.
5. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Apps crash when launched by Moonlight ### Apps crash or don't start when launched by Moonlight
1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
2. Try launching them through Steam 2. Try launching them through Steam.
3. Ensure none of the known incompatible software above is installed on your PC.
4. [Send us an email](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch)
### Bluetooth-related streaming issues ### Bluetooth-related streaming issues
Depending on your phone/tablet, you may have a bad streaming experience if Bluetooth is active while streaming. This is a hardware issue due to the antenna wiring. If you experience this, you can try a USB Ethernet adapter or a controller that connects directly to your Android device via USB OTG. Depending on your phone/tablet, you may have a bad streaming experience if Bluetooth is active while streaming. This is a hardware issue due to the antenna wiring. If you experience this, you can [try this](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#using-a-gamepad-connected-to-the-pc-instead-of-the-streaming-device) as a workaround.
### Nvidia stream is showing but game is not loading
MS eventlog will inform that SS2OSD.dll crashSS2OSD.dll crash failed. this is caused by the Asus Sound driver Sonicradar for adding effects to audio.
1. Kill the process
2. Uninstall the software
Still having issues? Check out the [Get In Touch](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) page. Still having issues? Check out the [Get In Touch](https://github.com/moonlight-stream/moonlight-docs/wiki/Get-In-Touch) page.