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Updated Troubleshooting (markdown)

Cameron Gutman 2017-11-23 12:34:55 -08:00
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Troubleshooting.md

@ -6,6 +6,7 @@ Look at the troubleshooting steps for each of the following issues:
* [Moonlight crashes](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#moonlight-crashes) * [Moonlight crashes](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#moonlight-crashes)
* [Pairing dialog won't show up on PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#pairing-dialog-wont-show-up-on-pc) * [Pairing dialog won't show up on PC](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#pairing-dialog-wont-show-up-on-pc)
* [SHIELD tab is missing in GeForce Experience](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#shield-tab-is-missing-in-geforce-experience) * [SHIELD tab is missing in GeForce Experience](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#shield-tab-is-missing-in-geforce-experience)
* [Unable to stream over the Internet](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#unable-to-stream-over-the-internet)
* [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#cant-pair-or-stream-at-all) * [Can't pair or stream at all](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#cant-pair-or-stream-at-all)
* [Games are missing from Moonlight](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#games-are-missing-from-moonlight) * [Games are missing from Moonlight](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#games-are-missing-from-moonlight)
* [No video displayed on device](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-displayed-on-device) * [No video displayed on device](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#no-video-displayed-on-device)
@ -44,6 +45,7 @@ Look at the troubleshooting steps for each of the following issues:
* Uninstall and reinstall GeForce Experience * Uninstall and reinstall GeForce Experience
### Unable to stream over the Internet ### Unable to stream over the Internet
* First, ensure you can stream successfully from your home network to ensure it's an issue specific to streaming over the Internet. If you can't, follow the instructions in the section below for general streaming issues.
* Ensure you've forwarded the required ports [here](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet) * Ensure you've forwarded the required ports [here](https://github.com/moonlight-stream/moonlight-docs/wiki/Setup-Guide#streaming-over-the-internet)
* Double-check that you forwarded the UDP ports as UDP and not TCP (especially if you get the "RTSP handshake failed" error or no audio/video) * Double-check that you forwarded the UDP ports as UDP and not TCP (especially if you get the "RTSP handshake failed" error or no audio/video)
* Ensure you don't have 2 or more devices acting as routers in your network (for example, an ISP modem/router combo and your own router). This is known as a double-NAT and can be solved by switching one of them to bridged or AP mode (if supported by the hardware). Double-NAT interferes with all applications that rely on UPnP or port forwarding. * Ensure you don't have 2 or more devices acting as routers in your network (for example, an ISP modem/router combo and your own router). This is known as a double-NAT and can be solved by switching one of them to bridged or AP mode (if supported by the hardware). Double-NAT interferes with all applications that rely on UPnP or port forwarding.