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add more info about RDP issues and solutions

Chase Payne 2024-08-03 15:28:03 -05:00
parent 8a611abc9f
commit 1dfa53bca9
1 changed files with 15 additions and 2 deletions
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17
Troubleshooting.md

@ -38,6 +38,7 @@ Look at the troubleshooting steps for each of the following issues:
* Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. * Uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
* In an administrator command prompt, run `netsh winsock reset` and reboot your computer. * In an administrator command prompt, run `netsh winsock reset` and reboot your computer.
* If your PC is running Windows Server, install the qWave service and ensure the Windows Audio service is enabled and running. * If your PC is running Windows Server, install the qWave service and ensure the Windows Audio service is enabled and running.
* If you had used Microsoft Remote Desktop you will need to follow the instructions in the [Known Compatibility Issues](https://github.com/moonlight-stream/moonlight-docs/wiki/Troubleshooting#known-application-compatibility-issues) in order to stream again.
* Ask for help on our [Discord server](https://moonlight-stream.org/discord) * Ask for help on our [Discord server](https://moonlight-stream.org/discord)
### Unable to stream at all over the Internet ### Unable to stream at all over the Internet
@ -91,8 +92,20 @@ Special-case issues:
* Safing Portmaster * Safing Portmaster
* Streaming may not work until the program is fully uninstalled * Streaming may not work until the program is fully uninstalled
* Microsoft Remote Desktop * Microsoft Remote Desktop
* Streaming will fail until you log back in at the physical machine after connecting via RDP * When using RDP, your computer is technically locked, causing streaming issues even after disconnecting. This lock prevents starting programs with Moonlight.
* Chrome Remote Desktop, TeamViewer, or VNC can be used for remote access without breaking Moonlight * Sunshine Hosts
* Log back into the computer via the "Desktop" app in Moonlight, then you can end and start another stream with the application you wanted originally.
* Geforce Experience Hosts
* Log into the computer physically or you may use the following script commands in a PowerShell terminal while in an RDP session:
```powershell
$session = (query session | Select-String $env:USERNAME) -split " " | Where-Object { $_ } | Select-Object -Index 2
& tscon $session /dest:console
```
This will terminate your RDP session but leave it unlocked, allowing you to stream again.
* Chrome Remote Desktop, TeamViewer, or VNC can be used for remote access without breaking Moonlight
* Teamspeak Gamepad Plugin * Teamspeak Gamepad Plugin
* The gamepad plugin may cause [extra gamepads to appear in Device Manager](https://github.com/moonlight-stream/moonlight-qt/issues/304), but streaming works normally * The gamepad plugin may cause [extra gamepads to appear in Device Manager](https://github.com/moonlight-stream/moonlight-qt/issues/304), but streaming works normally
* Password managers (KeePass, iCloud Keychain, and potentially others) * Password managers (KeePass, iCloud Keychain, and potentially others)