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Updated Troubleshooting (markdown)

Cameron Gutman
2016-01-03 16:00:27 -06:00
parent 3d0ac92cee
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Troubleshooting.md
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@@ -7,6 +7,12 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
* [Apps crash when launched by Moonlight](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#apps-crash-when-launched-by-moonlight) * [Apps crash when launched by Moonlight](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#apps-crash-when-launched-by-moonlight)
* [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#bluetooth-related-streaming-issues) * [Bluetooth-related streaming issues](https://github.com/moonlight-stream/moonlight-android/wiki/Troubleshooting#bluetooth-related-streaming-issues)
### Known application compatibility issues
* 3rd party firewalls (known issues with McAfee)
* DisplayLink dock/display software
* TeamViewer
* Remote Desktop (streaming fails during and after an RDP session)
### Moonlight crashes ### Moonlight crashes
1. Please [send an email](https://github.com/moonlight-stream/moonlight-android/wiki/Get-In-Touch) with details about the crash. 1. Please [send an email](https://github.com/moonlight-stream/moonlight-android/wiki/Get-In-Touch) with details about the crash.
@@ -15,15 +21,15 @@ Troubleshooting guide for Moonlight issues. Look at the troubleshooting steps fo
2. Disable your PC's firewall. 2. Disable your PC's firewall.
3. Open GeForce Experience and scan for games. 3. Open GeForce Experience and scan for games.
4. Make sure the NVIDIA Streaming Service is enabled and running. 4. Make sure the NVIDIA Streaming Service is enabled and running.
4. If all else fails: uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again. 5. Check the list of known application compatibility issue above.
6. If all else fails: uninstall GeForce Experience, reboot, clean install GeForce Experience, and reboot again.
### No video displayed on device ### No video displayed on device
1. Reboot your PC and device. 1. Reboot your PC and device.
2. Lower Moonlight settings to 720p30 2. Lower Moonlight settings to 720p30
3. Disable TeamViewer remote control software. 3. Check the list of known application compatibility issue above.
4. Uninstall DisplayLink software. 4. Disable your PC's firewall.
5. Disable your PC's firewall. 5. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
6. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
### Video is choppy or laggy ### Video is choppy or laggy
1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below. 1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below.