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Updated Troubleshooting (markdown)

Michelle Bergeron
2015-01-17 18:23:29 -08:00
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Troubleshooting.md
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Troubleshooting guide for Limelight issues. Troubleshooting guide for Limelight issues. Look at the troubleshooting steps for each of the following issues:
## Limelight crashes * [Limelight crashes](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#limelight-crashes)
* [Can't pair or stream at all](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#cant-pair-or-stream-at-all)
* [Video is choppy or laggy](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#video-is-choppy-or-laggy)
* [Apps crash when launched by Limelight](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#apps-crash-when-launched-by-limelight)
* [Bluetooth-related streaming issues](https://github.com/limelight-stream/limelight-android/wiki/Troubleshooting#bluetooth-related-streaming-issues)
### Limelight crashes
1. Please [send an email](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) with the crash report included. 1. Please [send an email](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) with the crash report included.
## Can't pair or stream at all ### Can't pair or stream at all
1. Reboot your PC and device. 1. Reboot your PC and device.
2. Disable your PC's firewall. 2. Disable your PC's firewall.
3. If all else fails: uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 3. If all else fails: uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
## Video is choppy or laggy ### Video is choppy or laggy
1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below. 1. Try streaming with Bluetooth disabled to see if your device has the Bluetooth issue detailed below.
2. Make sure your device is connected on 5 GHz and your PC is wired to your router. 2. Make sure your device is connected on 5 GHz and your PC is wired to your router.
3. Lower the bitrate slider. 3. Lower the bitrate slider.
@@ -17,11 +23,11 @@ Troubleshooting guide for Limelight issues.
3. Lower the bitrate slider. 3. Lower the bitrate slider.
4. Try using 720p30 which has the lowest requirements. 4. Try using 720p30 which has the lowest requirements.
## Apps crash when launched by Limelight ### Apps crash when launched by Limelight
1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again. 1. Uninstall GeForce drivers, reboot, clean install GeForce drivers, and reboot again.
2. Try launching them through Steam 2. Try launching them through Steam
## Bluetooth-related streaming issues ### Bluetooth-related streaming issues
Depending on your phone/tablet, you may have a bad streaming experience if Bluetooth is active while streaming. This is a hardware issue due to the antenna wiring. If you experience this, you can try a USB Ethernet adapter or a controller that connects directly to your Android device via USB OTG. Depending on your phone/tablet, you may have a bad streaming experience if Bluetooth is active while streaming. This is a hardware issue due to the antenna wiring. If you experience this, you can try a USB Ethernet adapter or a controller that connects directly to your Android device via USB OTG.
Still having issues? Check out the [Get In Touch](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) page. Still having issues? Check out the [Get In Touch](https://github.com/limelight-stream/limelight-android/wiki/Get-In-Touch) page.